Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Lee Zaman
W18 cars wot can I say - the owners Paul and Gary are very friendly people bought a vehicle of them they were very helpful from start to finish had a issue with car they sorted it out without any drama highly recommend this car dealers ...
Paul Hakin
Very pleased with the service and efficiency of Gary and the team at W18 , after sales very good. I would definitely recommend them to other people looking for a second hand car without hesitation
Nicole Johnson
Amazing company and guys, love my new car it's perfect
Samantha Torkington
Couldn't recommend W18 enough! Very helpful & friendly from the offset helped me purchase a car I've always wanted & part ex my car! Very quick & easy & have gone above & beyond....will no doubt be back again if I need help again!
Jr Aragon
Customer service excellent. Handling of customer at its BEST... Thanks for the help esp Gary. One happy customer here.
Joanne Filippone
Great service. Great staff
Emily Morgan
Extremely pleased with the service from everyone at W18. Bought 2 cars from here with no hassle at all. 100% recommend these. Thank you again.
Sarah Fleming
Was really pleased with the service they provided, very professional, I would highly recommend them, a big thank you to Paul we really love our new car, would definitely use w18 again.
Jayne Williams
Really freindly and helpful. After care has been great
Nichola Sanderson
Can't fault anything. Gary replied to my email out of office hours. Within the next 24 hours I had a new car. No pressure to buy, very friendly service and they found me the perfect deal
Janey Dyminski
Absolute amazing. From the minute I walked in looking for a car. The staff were so friendly and helpful. Not pushy like usual car salesmen. Nothing is too much trouble. Their customer service is 100%. I would highly recommend going to have a look here if you're looking for your next car. They really do put their customers first. Thanks guys.
Kris Corssen
Extremely pleased with the service I've received from Gary at W18. I gave Gary a very limited criteria regarding the car I was looking for to which he exceeded my expectations in every way!
I can't fault the professionalism of the guys at W18 and will definitely be using them again in the future!
Mark Davey's Oldman
Well impressed with my first purchase from W18, I needed some wheels in a hurry and they met my needs
Mark Turner
Brilliant company. I bought my Peugeot from them, and I can't talk highly enough of the customer service and care and attention to detail they offered. From start to finish I was very well looked after and felt like my custom really mattered to them. I wouldn't hesitate to recommend them very very highly.
James Crowther
Paul made the car buying process incredibly easy. From start to finish he was responsive and reliable and was always fair and reasonable - never any pressure. When I went to pick up the car everything was set and ready to go, couldn't recommend more!
Charles Hartley
Got my first car from these guys, alfa mito for very competitive price (cheapest on autotrader). Staff are top lads as well! Highly recommend
Georgie Nicholson
Absolutely perfect, couldn't recommend anymore. Got my car 2 days ago and I've not stopped driving. Such lovely guys in the office. Will definitely be back in a few years
Ellie Nicholls
Thank you for helping me purchase my first car! You were easy to deal with
Jackie Naylor
Easiest car dealers I've ever dealt with, felt no pressure to buy but obviously did, a pleasure to buy from and great prices will definitely be back!!
Mark Brighton
Paul was extremely helpful. Love my Megane and would definitely recommend these guys.
Mark Parker
Fantastic people to deal with . All the staff are extremely nice and very professional. Buy with confidence from w18 . Thanks Mark
Jess Anderson
We went to just look around after being messed around else where... Saw the Nissan qashqai and I instantly fell in love. They weren't pushy at all yet the process was speedy and stress free. At no point did I feel forced into signing up for anything. Excellent customer service and would recommend to anyone looking to buy a car.
Nick Hancock
Bought a car last year. Great service. Drove it home same day.
Tom Brooker-Cullen
Excellent service! Would definitely recommend to anyone. Got accepted for finance without any issues. from start to finish everyone was friendly and very helpful. Nothing is forced upon you like some companies out there! Great selection of cars at good prices. Picked my car up on Friday. Was serviced on the day for me as well. 10/10 for customer services!

Thank again.

Tom
David Clapperton
great guys to deal with very happy with the deal they gave us
Alison Edwards
Excellent service, they do what they say, and deliver within the timescales they give you. Great help and advice when I was choosing my car, they even sorted out the right finance for me! If you need a car, you need to go to these guys!
Steve Lockyer
Fantastic service from Paul,Gary and Tim at W18 cars,I am over the moon with the car they sourced for me,would highly recommend them to anyone wanting a quality car or van.
David Hurst
Top quality cars, service & professionalism from the guys at W18 Cars. Highly recommended to everyone.
Ashley Commons
Fantastic service from start to finish .
I will be using Paul and w18 cars again
Immy Khan
Fantastic service from start to finish would highly recommend anyone who is looking for a new/nearly new car to pay W18 cars a visit.
Andy Bayes
Fantastic service from Paul & Colin on buying our car. Would recommend to anyone.
Darren Finch
quality
Julie Parker
UTC.
Luis Monk
Fast and efficient sales. Top quality service!
L Rd
Fantastic dealership, purchased a golf TDI 2.0 GT from this dealership and the service was 10/10, quick and efficient experience, saw the car I wanted put down a deposit and left with my new car the following weekend would recommend to anybody and will be going back in the future.
russell daley
Purchased my car 12 month ago from W18. Not one single problem with it. Excellent car from what I consider an excellent used car trader
Tibbsy Steam_TrainingClub
Now I only purchased my car yesterday so can only comment on the service given. I knew what car unwanted so probably gave Paul quite an easy job.

However I didn't feel pressured, I was made to feel welcome and given plenty of information on the vehicle. After test driving the motor I was almost certain I'd be going ahead with it.

I asked a few questions, all answered without hesitation and was left feeling extremely confident this car was for me. The lads put 12 months MOT on the motor which gave me extra reassurance.

So I test drove the car on Weds, and completed purchase by Friday. So a 5 star review from me.

I'll also add this was during January lockdown.
Luke W
Always lots of nice well priced cars in stock
Nick Spence
Had 3 cars now from W18 between me and my partner. Faultless service each time and genuine chaps that are great to deal with throughout the process. Would definitely recommend for quick, honest and reliable car buying!
Lindsey Payne
Buying our son's 1st car, looked at a few not so nice garages/cars! The guy's at W18 cars were friendly, no pressure salesmen, it was a pleasure to do business with them. One very happy boy...thank you. Would highly recommend.
Martin Walters
Gary was brilliant at W18 cars. He helped me source the car I wanted and took care of everything right up to handing the keys over. His efficient service and quality communication made it a very smooth car sale. I can highly recommend W18 cars!
Carla Lea
Couldn't recommend these guys enough! It was so refreshing to finally find a trustworthy and reliable garage. Great customer service, really friendly. The whole process with them was so smooth and easy. They explained everything to me so I knew what was happening when. They kept me informed from start to finish. Thank you
john smith
7 months ago
I had been looking for a while but always kept coming back to their excellent website. A quick phone call to Gary who was very helpful in arranging an appointment to view and a few test drives - not at any point did I feel pressured to buy. Once my decision was made the rest was quickly and efficiently arranged and I picked the car up the following day
I once bought a new car at a main dealership and the experience was completely the opposite and will always advise anyone to pay Gary and the team a visit
Phil
Paul Kelly
Very good service super fast and smooth process, 5 star car dealership
Andy Rothwell
Fast,friendly and professional service provided, Gary was a great help and was happy to help out in any way he could.
All the paperwork and finance was dealt with quickly and easily too, if you're looking for a used car pop down and have a look.
Richard Noble
Quality service all around, as a 19 year old buying a car I could have encountered difficulty, but w18 cars made the process easy and comfortable, as well as recieving a fast service picking the car up only 3 days after viewing
Bradley Chambers
Very friendly customer service, no pressure but very helpful at the same time. resulted in buy a dream car at a very reasonable price.
Danielle Whitham
Can't thank these guys enough, especially Gary. Desperately needed a car and despite the UK being on lockdown and the site not being open, Gary managed to sort me out a car all remotely. Excellent service, would highly recommend to anyone wanting to buy a car
Amelia Cockell
Fantastic service, no pressure to buy, lots of information about the car given and also about insurance etc. Would recommend them to anyone wanting to buy a good quality used car!!!
Kyle Bates
Purchased my last 3 cars from Paul and Gary, great team who take the hassle out of buying a car.
Sound advice and professional service throughout.
Eclipse Sports
Friendly knowledgeable staff who were very helpful. I would definitely recommend them.
Amy Bates
Bought my last three cars from W18. Always super service and very efficient. Able to look round the cars at own pace and no pressure at all from staff. Will be visiting again.
Gra Lan
Our daughter traded in her 1st car here and upgraded to a newer bigger model as she was moving to the south coast for work. Paul and the staff couldn't have been more helpful with a fantastic trade in and very reasonable price on her newer model. Their knowledge and information made her decision very easy as to which make and model would be suitable for her needs and she also received great after care service.
Joel Pilkington
Had a couple of cars now from Paul & Gary and would highly recommend W18 Cars.
Great service, very professional and efficient! Wide range of cars and will source what you're looking for if needed.
Dave Pease
W18 cars - A great team that make buying & selling a car an enjoyable experience. Recommend you visit this team before going anywhere else, Paul & the team go above & beyond to find the car you want.
Deborah Beech
I came to W18 looking for a car for my sons 21st birthday- I was delighted with the customer service I received from the staff there, Paul and Gary went out of their way to help us out. They suggested some cars to us and suggested we test drive them - we never felt under any obligation to buy. The cars they showed us were perfect for my son and he is over the moon with his new car - I would definitely recommend W18 .
Liam Garbutt
Great service.. No problems at all.. Highly recommended for buying any used car!
Dan Alston
I have bought 2 cars from W18 and had a brilliant experience on both occasions, friendly staff that would go above and beyond to find you the car that you want. I will be going back when it's time for a new one!!
Phil Eastwood
We bought 2 cars and the service was first class from start to finish, we would highly recommend.
Andrew Chamberlain
Refreshingly different to the stereotypical car salesman. Totally focused on the customer's needs without a hint of pushiness. Great service and fantastic staff.
Alan Riley
This is a company that you can trust. Many people worry about buying a vehicle, but they should have confidence in W18 Cars Ltd. Every time that I have visited this firm they have impressed me with their honesty, professionalism and friendly approach. Gary and Paul and the rest of the staff there will provide you with a competitive deal and will not pressurise you into buying. Their guidance and advice provides a customer service second to none.
Tom Orrell
We've bought two cars from Paul and Gary and they were both absolutely brilliant with sorting out our new/part ex'ing our old car on both occasions. Brilliant customer service, huge range of cars and very reasonably priced cars. Wouldn't shop anywhere else locally before stopping here! Thanks chaps.
Chris Greenwood
Fantastic company, fantastic service and would definitely recommend to anyone wanting to buy a quality used car.
Steve Roberts
Cant fault the service at all and car has been great. Even helped getting rid of my old car and threw in some nice car mats without me even asking. Will definitely go back
Derrick Pickles
I really recommend W18 these guys cant do enough for you so helpful and.polite honestly you wont get better service 10/10 marks got a Clio brilliant
Luke Andersen
The first and hopefully not the last time dealing with buying a car from the guys at W18. The car was as decribed and Paul had no issues with helping me with any questions i needed answering. Could not recommend these guys enough.
Darren Taylor
Excellent service . Just the car we wanted . Thanks Paul top man. Thanks again Daz Taylor .
Emma Roberts
The W18 team were friendly and helpful whilst choosing my new car. Nothing was too much trouble and I drove my new car home within an hour of choosing. Cars are priced realistically and the condition of all cars is exactly as advertised, no nasty suprises unlike some other car dealers.
Aaron Heys
Outstanding service. Made us comfortable and no pressure to buying the car. Professional & friendly!
Steve Lockyer
Great service and a quality used car from W18 Cars. It was a great experience and I would highly recommend these guys.
Katie Eldridge
Such lovely staff and amazing quick service. Helped me out a lot when I was buying my first car. Definitely recommend to everyone and anyone!
David Hurst
Top quality cars, service & professionalism from the guys at W18 Cars. Highly recommended to everyone.
Imran Khan
Fantastic friendly service from Paul and the W18 team...... and a lovely car to go with it :-)

Highly recommend!!!
Martin W
Brilliant service at W18 cars. Helped me source the car I wanted and they took care of everything right up to handing the keys over. Their efficient service and quality communication made it a very smooth car sale. I can highly recommend W18 cars!

Keely W
Super fast service finding me the perfect car. Cheapest deal on a bmw around with such low mileage! All the staff are amazing and super efficient. This is the second car I've bought from here and will definitely be coming back again.

Amy B
Very good experience. As a woman on my own, I often feels vulnerable when buying a car.... not at W18! Able to look round car by myself, not pushy and offered different payment options to decide which suited me best. Will definitely buy from here again and recommend to others. Thank you.

Joel P
Professional Friendly Helpful and Efficient staff making buying a car easy

Luke A
The first and hopefully not the last time dealing with buying a car from the guys at W18. The car was as decribed and the guys had no issues with helping me with any questions i needed answering. Could not recommend w18 cars enough.

Alex G
Hassle free place to deal with. Salemen where an absolute pleasure and more than willing to help out would definitely buy from again

Julie B
A very smooth buying experience. The salesperson at W18 couldn't have been more helpful. My son was given all the information he needed to choose his car and not once did he feel under pressure to make a decision. I would recommend this organisation without hesitation.

Karen W
So easy to deal with, not pushy in any way just a good friendly reliable all round service

Pb Shazzie
picked up my car today,excellent service all the way through . would highly recommend.
there after care service they offer too. thankyou .
my partner said he would recommend too.
keep up the fantastic work.
buy local .
very professional, government guidelines etc kept too. felt safe.
Thank you
Pete Eley
I bought their fiat tipo off them last week and couldn't be happier
Very professional to deal with and first class service in this very difficult COVID situation
Highly recommend to anybody thinking of buying from them
Thanks guys
Corinna Coates-Demain
Bought my car 2 weeks ago I love it... cannot fault the service everyone was so helpful, there was a slight issue but again so helpful and was sorted ASAP!! I would definitely recommend w18 and would buy from them again. Well done on providing excellent service
Lisa Birkbeck
Friendly bunch, didn't over complicate matters and everything was straightforward. My Son is very happy with his purchase Thank you
Amelea Harrison
My mum purchased a car yesterday and is very happy with the service that was provided. She has said the staff were extremely professional and helpful. Thank you again!
Emily Simpson
Andy and Colin have been amazing!! Couldn't fault the service I received, they made sure I was 100% happy before leaving with my new car which I absolutely love. Thank you so much for all your help!!
Jonny Arkwright
great service cars presented amazingly no hassle very professional very happy customer
Dave Collinson
Had our car a couple of months now - well chuffed by great service from great guys
Kyle Hall
Got my Peugeot from there, great service and Gary is a very helpful and friendly chap.
Gem Watson
Bought a car from these guys yesterday, there is a current problem with my car they have being out to my house this morning and given me a courtesy car. This is good service just hope it's back and the issues are sorted.
Megan-louise Day
Bought my Car from these guys last Friday! So happy with the car from what I got to use of it, thank you for your amazing service guys! Will be back when I can afford a new one! No fault from these gents!
George Willis
great set of guys at w18 very helpful guys gary was great any issues that I had hes sorted them out for me very happy with the car
Lucy Mcnaught
I'll definitely be recommending W18 Cars to anyone looking to purchase a car! The service I got from both Gary and Paul was fantastic. Both very friendly and explained all the information so I clearly understood. Great customer service!
Isha Farrell
got my new car from here the staff were very helpful absolutely love my car especially the boot now I can get the grandsons pram and a cricket bag in and more, thank you again
Chelsea-Leanne Singleton
I will be recommending this place to everyone who I speak to. A huge range of cars with such friendly , unpushy service and the customer experience was 10/10. I was made to feel at ease the whole way through my relaxed experience , and Paul went through everything in detail so I fully understood my agreement. I will definitely return in the future and I can't thank Paul enough for how professional my experience was. Thank you again xx
Andrew Tobermory Shepherd
I recently purchased a car from W18 Cars, and I am very happy with my purchase.
From the first time I arrived there to arrange a test drive right through to arranging my finance and even after my purchase the customer service has been excellent. I would recommend to anyone that was considering purchasing a car from here.
Tracey Dickinson
from stepping on the forecourt to driving away my new car, in under a week, finance sorted, car taxes and mot'd and body work sorted, no pressure at any time and kept well informed along the way.
Thankyou Colin for all your help, I'll be recommending you to my friends and family x
Cameron Brook
Bought a car recently, best salesmen I've come across, no pressure involved whatsoever. Would definitely recommend.
Keiron Johnson
Swapped my Leon fr from them 6 months ago for a mk6 golf 2.0tdi and hands down the best car I've ever owned engine and gearbox are mint no rust at all great customer service and a great selection of cars 100% recommend and would go again
Sam Turner
Got the car I wanted, great customer service. Very Happy
Emma Skelton
Highly recommend w18 cars. Amazing service from Gary from start to finish. Very friendly and helpful without being pushy. I took my chosen car for a test drive on the Sunday, sorted all the finance details on the Monday & went back to collect on the Tuesday. A very speedy but professional service! Absolutely love my new car and will definitely purchase from w18 in the future
Gands Grist
Very friendly without being pushy. They let my husband and I browse in our own time and come back the following day to test drive and buy. A relaxed buying experience. Thank you!
Jenny Holmes
We bought a car last month from them and they were very friendly, left us to browse and took us on a decent test drive.
Ann Boocock
I recently bought a Seat Leon from W18. Everyone I dealt with was helpful and polite, and there was no pushy sales pitch. We turned up at 3.30 on a Sunday but were able to take the car for a test drive, despite them closing at 4. The car was a good price and I was given a fair trade-in for my old vehicle. I would have no hesitation in recommending W18.

Amie Saunders
Got my first car from W18. The team are great and really helpful.
Lynn Marie Redgrave Hardee
Amazing experience on buying a car today! No one coming out being the pushy sales person just let you decide and have time to think! Love my little Adam jam !! Spoke to Gary who did all the emailing very professional!
Then today with Tim who was so helpful and made a great cup of coffee
Thanks So much I love my new car and would highly recommend anyone doing business with you.

Thank you again lynn and graham .
James Slattery
Got my wife's new car on Tuesday and she absolutely loves it. The service we had at W18 Cars was brilliant, they make you feel welcome and never rush you in to a decision like other dealerships. I can highly recommend this place if your looking for a car. Thank you again W18.
Imogen Gibson
Amazing service from Gary and the team at W18 Cars. They found us the perfect car for us at a great price. Would highly recommend!
Chris Williams
Awesome service. Got the car I wanted and very pleased..
Kirby Ashton
I was really pleased with the amazing customer service at W18 Cars. So pleasant and helpful. Found the car I really liked and at the right price. Would definitely use again and highly recommend!!